Refund and cancellation policy
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In short: if a charm or pack you paid for doesn't unlock, or you were charged twice, tell us within 7 days and we'll fix it or refund you in full. Charms that unlocked correctly are digital items delivered instantly, so we don't refund a change of mind.
1. When you'll get a full refund
- It didn't unlock: you paid, but the charm or pack still isn't unlocked after you've tried Settings → Purchases → Check for purchases, and we can't make it work within 3 working days of you telling us.
- Charged twice: you paid more than once for the same item. We refund the extra payment.
- Charged, but the payment failed: money left your account but the app shows the purchase as failed. Usually your bank or Razorpay returns it automatically within 5–7 working days; if not, we refund it.
- Wrong item or wrong price: what you received or were charged isn't what the app showed before you paid.
Please tell us within 7 days of the payment. Payment problems reported later will still be looked at fairly.
2. When we don't refund
Charms, packs and the pass unlock immediately and can't be returned, so we don't refund purchases that were delivered correctly and work as described, for example because you changed your mind or bought a pack that includes a charm you already had (the pack page shows this before you pay). This doesn't affect your rights under the Consumer Protection Act, 2019.
3. Cancellation
All purchases are one-time payments; there are no subscriptions to cancel. You can cancel a purchase any time before you finish paying by closing the payment page; nothing is charged. Once a payment is completed and the item unlocks, the order can't be cancelled, but the refund cases above still apply.
4. How to ask
Email installngo.official@gmail.com with the subject "Refund" and include:
- the email you signed in with;
- the charm or pack, and the date of payment;
- the Razorpay payment id (starts with
pay_) or a screenshot of the receipt, if you have it.
We reply within 2 working days.
5. How refunds are paid
We refund the full amount to the same method you paid with (UPI, card, net banking or wallet) through Razorpay. Once we approve it, the money usually reaches you within 5–7 working days, depending on your bank. When a refund is made, the charm or pack is locked again on your computers.
6. Contact
Prabaharan Krishnakumar (K Prabaharan), trading as installngo, Pollachi, Tamil Nadu, India. installngo.official@gmail.com